For plans, a full refund will be issued if AGR Technologies has not been able to
resolve even a single issue for you within the first 30 days of the subscription.
If there are one or more issues resolved within first 30 days, the fees for the
Subscription Service will not be refundable. However, after 30 days of purchase
of Plan, no refund shall be made by AGR Technologies.
Notwithstanding this AGR Technologies may, at its sole discretion and on a case
by case basis, agree to a refund of Subscription fees after deducting charges for
servicing the Customer. Refund amount shall be directly credited to the credit card,
the details of which are registered with AGR Technologies. On the specific request
of the subscriber AGR Technologies may process the refund in some other account
subject to submission of such documents/information as may be asked by AGR Technologies
for the said purpose.
For incident based plans, you will be eligible for refund when any of the following
criterions are met:
- You have all the prerequisites which were required to resolve the problem and Issue
was not resolved till the time account was active.
- The issue is out of scope for the particular plan
- 15 days have not passed after the issue was last worked upon by an AGR Technologies